Customer Support

On Zenys you can create support tickets whenever a customer reports an issue. Track the progress of the ticket by setting up your support process stages. Assign the ticket to the right staff and track all your support tickets properly.

*Before you create a ticket, customise the ticket fields to suit your requirements. Configure the ticket stages from the settings option to track them.*

Create a ticket

  • Click on the plus icon and click on ‘Ticket’.
  • In the ‘Add Ticket’ pop up enter the ticket details.
  • Scroll down and you will see the assign to option. Click on the drop-down and choose the person to whom you want to assign the ticket.
  • Click ‘Save’.

You will be taken to the ticket details page where you can view everything related to the ticket like the notes, tasks, documents, emails from one place.