Customer Service CRM to Simplify Support Request Handling
Track all your customer issues from one unified platform. Our customer service CRM lets your team organize, prioritize and manage tickets to provide faster services to customers.
Bring Order to your Support Process
Break down your support process into actionable steps to streamline your work. Create support tickets whenever a customer raises an issue and track their status through the support stages. Be organized and deliver an excellent customer experience!
✓ Customizable ✓ Drag and Drop Interface ✓ Table/Grid View
Create Multiple Pipelines
Create separate pipelines based on the type of customer issue and set the relevant stages for each.
Customize Stages
Edit stages in your created pipelines to what best describes your support process.
Set Stage Ageing
Assign age for each stage so that you can identify any clogged requests in your pipeline.
Segment Tickets
Segment your support tickets based on specific filters so that your agents can access what they need quickly.
Gain a Quick Overview
Customize the data you want to display in the support tickets on the support list page. View important details at a glance.
Create and Assign Tickets to the Right Agent
Create a support ticket quickly when a customer reports an issue with our ticketing system software. Assign the ticket to the appropriate agent and set the expected completion date for the ticket.
Prioritize Urgent Tickets for Faster Support
Prioritize tickets so your team can easily filter out high-priority ones and work on them ensuring a better customer experience.
Internal Handling of Tickets
An agent has to do multiple tasks to solve a customer issue. Using our help desk ticket system, within a ticket create and assign specific tasks to agents, use notes to write down important information, schedule follow-up calls and get reminders.
All Details in One Place
View all the details of a ticket in a single place. Check the customer details, tasks, follow-ups, notes, emails sent and attachments related to the support ticket.
Check the Past Updates
View all the change history for the support ticket including the stage transition of the ticket, assigned to status, and priority status for easy tracking.
Customize Support Fields
Personalize the support field names according to your organisation’s requirements. Capture additional information about the ticket by using adding additional fields.
FAQ
What is a customer service software?
Customer service software allows businesses to manage customer journeys and strengthen customer relationships. It lets you collect and respond to customer support requests and ensure a better customer experience. The sales team, support team and other customer-facing teams can use the software to maintain good collaboration among them and provide the best service for customers.
How can I create support tickets on Zenys?
With Zenys CRM for customer support you can create support tickets whenever a customer reports an issue. While creating a ticket you can assign it to the right team staff who is the most appropriate to solve the issue.
What are the popular features of Zenys customer service CRM?
Here are some of the features of our customer service CRM:
- Creating support tickets
- Assigning tickets to team staff
- Ticket tracking by creating support pipelines
- Internal ticket handling by creating tasks, and follow-ups related to a support ticket.
Can I assign tickets to my team staff?
Yes. Using our ticket management system, you can assign tickets to the appropriate team staff.